Support
Email support@sermocampus.com and we will get back to you, usually within two working days. Reports of abuse are handled within 24 hours.
Who can join
Sermo is for current University of Manchester students aged 18 and over. Sign up with your @manchester.ac.uk email address; we send a link to confirm it.
Signing in
Forgot your password? Tap Forgot password? on the sign-in screen and we will email you a reset link.
Report content or a user
Report and Block are on every question, answer and poll, next to the post. To report a person, open the … menu on their profile or your chat with them and choose Report user. A post you report leaves your feed at once. Moderators act on every report within 24 hours: content that breaks the Terms of Use is removed and the account that posted it is banned.
Block someone
Tap Block on any of their posts, or open the … menu on their profile or your chat with them and choose Block user. Everything they post leaves your feed at once, they are removed from your matches and chats and cannot reach you, and the moderators are told.
Delete your account
In the app, go to Settings and tap Delete my account. This removes your profile, matching data, messages, posts and profile photo straight away. If you can no longer sign in, email support@sermocampus.com from your university address and we will delete the account within 30 days.
Your data
How we handle personal data is set out in the Privacy Policy.
In an emergency
Sermo is not an emergency service. If you or someone else is in immediate danger, call 999.